Money transfer frauds are top aim of business email cyber attacks

Tricking recipients into transferring money to cyber criminals is the top objective of business email compromise (BEC) attacks.

Tricking recipients into transferring money to cyber criminals is the top objective of business email compromise (BEC) attacks.Business email compromise is increasingly popular with cyber criminals to steal money and information as well as spread malware, security researchers find

The second most popular objective is to get the recipient to click on a malicious link aimed at stealing information or spreading malware, according to an analysis of more than 3,000 BEC attacks by Barracuda Networks.

BEC attacks are also known as whaling or CEO fraud because attackers typically compromise the email accounts of CEOs and other top executives so those accounts can be used to send messages to more junior staff members, tricking them into taking some action by impersonating the email account holder.

This tactic is extremely effective in manipulating employees as well as partners and customers of targeted businesses because few organisations have processes in place for checking or verifying instructions ostensibly received from a top executive in an email message sent from a genuine account.

In most cases, cyber criminals focus efforts on employees with access to company finances or payroll data and other personally identifiable information(PII).

The study shows that PII is another top target for BEC attackers, accounting for 12.2% of the attacks studied. Another 12.2% were aimed at establishing a rapport with recipients, which in most cases was followed up with a request for a money transfer.

The effectiveness of this attack method has made it extremely popular with cyber criminals, as is indicated by an 80% increase in the number of BEC attacks in the second quarter of 2018 compared with the first quarter, according to a recent report by email management firm Mimecast.

The Barracuda study reveals that in 46.9% of the cases studied, the objective was to trick employees into transferring business money into accounts controlled by the attackers, while in 40.1% of the cases, the aim was to trick them into clicking on a malicious link.

According to Barracuda, email is the top threat vector facing organisations due to the growing number of email-related threats, which include ransomware, banking trojans, phishing, social engineering, information-stealing malware and spam, as well as BEC attacks.

Not surprisingly, the analysis shows that CEO email accounts are the most commonly impersonated (42.95%), followed by other C-level account holders (4.5%), including the CFO (2.2%), and people in the HR and finance departments (2.2%).

CFOs are among the top recipients of BEC emails, representing 16.9% of recipients in the attacks studied, on a par with the finance and HR departments in general and compared with 10.2% received by other C-level execs.

However, the analysis shows that most recipients of BEC emails are in more junior roles, with 53.7% holding roles outside the C-level, underlining the need for regular, ongoing user awareness training.

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Most UK Britons concerned about personal data sharing

More than half of UK consumers (57%) are worried that about how much personal data they have shared online.

More than half of UK consumers (57%) are worried that about how much personal data they have shared online.

Britons also feel that the data they share is not being used to benefit them, with 48% saying businesses benefit the most and 63% saying the organisation holding the data should be responsible for protecting it, according to a poll of more than 2,000 UK consumers commissioned by identity management firm ForgeRock.

Only a third (36%) of consumers say they would be likely to share personal data to get a more personalised service, with over half (53%) saying they would not be comfortable for their personal information to be shared with a third party under any circumstances. Just 15% say they would be likely to sell personal data to an organisation or business.

At the same time, UK consumers underestimate how much personal information is available online, with 46% saying they do not feel they know how much data is available about them online, 19% saying they think Twitter has access to data on users’ political affiliations, 31% believing Instagram has access to location data on its users, 48% thinking Facebook holds information on whether they have children, and 20% believing Facebook does not have access to any personal data about its users, despite the fact that social networks have access to this data on a large number of their users.

One in three would take legal action and 24% would contact the police about their personal data being shared.

British consumers are also clear that there would be consequences for any company sharing their data without their consent, with 58% saying they would stop using a company’s services completely if it shared data without their permission, 49% would remove or delete all the data held on them by that company, 44% would advise their family and friends against using the company, and 30% would request financial compensation.

Growing concerns about data sharing

With the EU’s General Data Protection Regulation (GDPR) set to give consumers much more control over their personal data and how it is used, the survey report said it is crucial that members of the public understand their rights and how their data is being used and shared.

The ForgeRock survey suggests there are growing concerns about data sharing, which businesses and regulators should address. Some 63% of UK consumers say they know little or nothing about their rights regarding personal data and 64% have never heard of or know nothing about GDPR.

Banks and credit card companies are most likely to be seen as trusted holders of personal data, the survey shows, with 82% of consumers reporting that they trust these organisations to store and use personal data responsibly. Amazon also performed well, with over three-quarters (78%) of consumers saying they trust the ecommerce company to manage personal data.

Social media platforms performed less well, with 63% of Britons saying they trust social networks to treat personal data in a responsible manner.

There is a clear correlation between the organisations consumers trust with their data and how in control they feel, the report said, with Amazon (60%), banks and credit card companies (58%) and mobile phone operators (51%) ranked as the organisations that give users most control over their data. Just 51% of UK consumers said they feel in control of the data that is shared with social media platforms.

In contrast, social media companies offer consumers experiences without any financial payment – instead they pay in data. If companies were more transparent about how their business models rely on purchases, attention or data, consumers would have a much stronger understanding of what their privacy risks are and could tailor their behaviours and trust levels accordingly.

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Cyber139 supports Safer Internet Day

Cyber 139 is backing Safer Internet Day which is building online safety practices with young people.

Cyber 139 is backing Safer Internet Day which is building online safety practices with young people.

Many organisations including Cyber139 around the UK are contributing to the important work on making the internet a safer place for everyone

Tuesday 6 February marks Safer Internet Day 2018. Using the hashtag #SID2018, organisations globally will celebrate the safe and positive use of technology.

In Britain, the UK Safer Internet Centre, will be coordinating the activities of over 100 countries to “unite for a better internet”.

Last year’s #SID2017 initiative saw its highest engagement with 1,645 UK organisations supporting the event. Some 42% of children aged 8-17 and 23% of parents heard about the day in 2017, and this year we hope to see more people aware and presented with the online resources to help young people navigate the web effectively and safely.

To achieve this, tech businesses can easily support the initiative by promoting and raising awareness through social media and using #SID2018. Some organisations will be going the extra mile by running events and creating resources that will be getting updated on an ongoing basis.

For example, the South West Grid for Learning run sessions for children, staff and parents throughout the year. Activities such as this mean a lot more schools directly working to involve parents actively, including online safety in the curriculum, and even empowering students in peer-to-peer activities to help each other stay safe.

Safe and secure environment

The idea of supporting #SID2018 is that we work throughout the year to ensure the internet is a safe, secure environment for young people at all times. This is not to negate the ongoing challenge that new technologies emerge every year, which adds complexity to this issue. Nonetheless, we need to understand that this evolving environment is one that our young children must move with, as it is likely to be them who will be using these technologies most in their future jobs, lives and relationships.

In a time where the UK must fill a digital skills gap, an acute understanding and practice of online safety education must evolve in parallel with the innovation of new products and services. This will enable individuals now and in the future to be safe, active digital citizens.

A number of organisations working in partnership with UK industry to tackle illegal content issues, such as WePROTECT, Global Alliance and the Internet Watch Foundation (IWF), are excellent sources of information. The Royal Foundation’s Cyberbullying Taskforce has also set up a new code for children which offers simple steps to help tackle cyber bullying – Stop, speak, support.

There are also technical solutions provided by online services such as Google’s Safe Search function and YouTube Kids, as well as Instagram’s keyword moderation tool which allows parents and users to block comments that contain inappropriate language.

ICO wants jail terms for personal data misuse

The Information Commissioner’s Office (ICO) says it wants prison sentences for anyone misusing personal data unlawfully.

The Information Commissioner’s Office (ICO) says it wants prison sentences for anyone misusing personal data unlawfully.

A nursing auxiliary has been fined for accessing a patient’s medical records without a valid legal reason, prompting the Information Commissioner’s Office (ICO) to reiterate calls for prison sentences.

Cwmbran Magistrates’ Court fined 61-year-old Marian Waddell of Newport £232 after she admitted accessing a patient’s records at Newport’s Royal Gwent Hospital.

She was also ordered to pay £150 costs as well as a £30 victim surcharge for breaching section 55 of the 1988 Data Protection Act.

Waddell accessed the records of a patient, who was known to her, on six occasions between July 2015 and February 2016 without a valid business reason and without the knowledge of the data controller, the Aneurin Bevan University Health Board.

David Teague, the ICO’s regional manager for Wales, said it is disappointing that people continue to get into serious trouble over behaviour that is easily avoidable.

“Staff training, and the publicity around previous cases of this nature, means that they really should know better,” he said, adding that anyone whose work allows them to access sensitive personal data must realise that this information is out of bounds unless they have a valid and legal reason for looking at it.

Mike Shaw, enforcement group manager and head of the ICO’s criminal investigations team, warned that anyone accessing personal data without a valid reason or without their employer’s knowledge is guilty of a criminal offence and will be prosecuted by the ICO.

“If found guilty, you will face a fine and possibly have to pay prosecution costs,” he wrote in a blog post. “The court case will likely be covered by local media and the details played out over the internet. Not only could you lose your job, but your future employment prospects could be irreparably damaged too.”

“Of course, this issue is not unique to the NHS,” he said. “In 2017, we have also prosecuted cases involving employees in local government, charities and the private sector, the latter cases often involving an element of financial gain.”

Currently, section 55 offences can be punished only with a fine, and the nine convictions this year attracted fines and costs totalling more than £8,000.

“But in the future, we would like to see custodial sentences introduced as a sentencing option for the courts in the most serious cases,” said Shaw.

The ICO has long campaigned for custodial sentences for people convicted of accessing personal data unlawfully, especially for financial gain, under former information commissioners Richard Thomas and Christopher Graham, and now under current information commissioner Elizabeth Denham.

Wannacry cyber security money laundering attempt thwarted

The Wannacry cyber security ransomware hackers have tried to conceal who they are by using a virtual currency that is more anonymous than Bitcoin.

Wannacry cyber security money laundering attempt thwarted

Victims paid more than £107,000 in bitcoins to recover files scrambled by Wannacry.

Earlier this week the gang behind the attack started to move the bitcoins out of the wallets they were paid into.

But the operators of the exchange they used to swap the bitcoins have now frozen the accounts they used.

Wannacry caught out thousands of firms around the world when it infected computers on corporate networks and encrypted their files, making them useless.

Victims were told to pay between £229 and £458 in bitcoins to have their files unscrambled and return computers to a working state.

Many security experts believed the money paid into three bitcoin wallets set up by the Wannacry creators would never be moved, because there was so much attention focused on who was behind the attack.

Moving the cash might expose key details about the attackers that could be used to track them down.

Whilst no one knows who owns the 3 accounts- the details of the acounts are known to the blockchain community as they can track the specific accounts.

But the bitcoins were moved earlier this week and some were piped to an exchange network called Shapeshift.io in an attempt to convert them to another virtual currency called Monero.

The Monero crypto-currency was set up to be more anonymous than Bitcoin and seeks to hide as much information as possible about every transaction.

The Wannacry gang is believed to have chosen Shapeshift.io for the digital cash transfer because the service can be used without signing up for an account.

However, the attempt to launder the cash via the platform seems to have been thwarted soon after Shapeshift was told what was happening.

Shapeshift said it would block any further attempts to change the Wannacry bitcoins into Monero or any other crypto-currency.

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Defence minister opens £3m cyber security centre in

UK minister for defence procurement has opened a new cyber security centre aimed at boosting UK cyber defence capability and skills.

UK minister for defence procurement has opened a new cyber security centre aimed at boosting UK cyber defence capability and skills.

The Cyber Works centre, which employs 90 people, will enable Lockheed Martin to work more closely with UK partners to share knowledge and best practice, undertake research and develop new cyber defence capabilities.

In February 2017, Lockheed Martin announced that it would support the UK government’s CyberFirst scheme to inspire and support young people considering roles in cyber security.

The Cyber Works centre is designed to deliver cyber capabilities to UK government as well as support the development of skills and careers in cyber security and intelligence.

Harriett Baldwin, UK minister for defence procurement, said that with its £1.9 billion National Cyber Security Strategy, the country is a world leader in the field.

“The opening of today’s cutting-edge centre is a great example of how partnerships with industry are at the heart of that strategy,” she said. “Together, we are developing solutions to national security risks.”

A key part of the Cyber Security Strategy is partnerships with industry, with £10 million being invested in a new Cyber Innovation Fund to give startups the boost and partners they need

Baldwin said the UK is already leading Nato in its support for offensive and defensive operations in the fight against Islamic State (IS) and complex cyber threats. “This centre will further boost the UK’s cyber capabilities,” she said.

Lockheed Martin is the world’s largest aerospace and defence company and a longstanding leader in the fields of cyber security and intelligence.

The company pioneered the development of the cyber kill chain, an analysis method for cyber network defence that has been broadly adopted across industries and sectors.

Lockheed Martin is also a top provider of capabilities to defence and intelligence communities around the world and operates facilities to defend its own networks across 70 countries.

As well as investing in the new facility, Lockheed Martin plans to take part in the National Cyber Security Centre’s £6.5 million CyberInvest scheme to support cutting-edge cyber security research in the UK.

With National Offensive Cyber Planning allowing the UK to integrate cyber into all of its military operations, defence plays a key role in the country’s cyber security strategy, according to the Ministry of Defence (MoD).

Offensive cyber is being routinely used in the war against IS, not only in Iraq but also in the campaign to liberate Raqqa and other towns on the Euphrates, the MoD said.

In defence, the MoD said the £800m Innovation Initiative has already boosted investment in UK research and business, with multimillion-pound competitions to develop artificial intelligence and automated systems.

In January next year, the ministry will open a dedicated state-of-the-art Defence Cyber School at Shrivenham, bringing together all military joint cyber training into one place.

The MoD also has a key role to play in contributing to a culture of resilience, which is why the Defence Cyber Partnership Programme was set up to ensure its industrial partners protect themselves and meet robust cyber security standards, the ministry said.

 

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Major cyber incidents accelerating, says NCSC

The UK is seeing an acceleration in major cyber security incidents, according to the country’s cyber security protection agency.

The UK is seeing an acceleration in major cyber security incidents, according to the country’s cyber security protection agency

In the eight months since inception, the UK’s National Cyber Security Centre (NCSC) has recorded 480 major cyber incidents requiring its attention.

However, there has been big rise in these types of incidents in the past few months, in part due to an improved ability to spot them and a greater willingness to report them, according to John Noble, director of incident management at the NCSC.

“This increase in major attacks is mainly being driven by the fact that cyber attack tools are becoming more readily available, in combination with a growing willingness to use them,” he told The Cyber Security Summit in London.

Although the WannaCry ransomware attacks in May 2017 came very close, Noble said there had been no C1-level national cyber security incidents to date.

The majority of the major incidents the NCSC has dealt with were C3-level attacks, typically confined to single organisations. These account for 451 incidents to date.

The remaining 29 major incidents were C2-level attacks, significant attacks that typically require a cross-government response.

Across these nearly 500 incidents, Noble said there were five common themes or lessons to be learned.

1. There is still a need for organisations to get the basics right

“We are still seeing organisations that are not getting the basics right, like software security patching, antivirus updating and putting in basic protections and controls for system administrators, who are typically big targets for attackers to steal their credentials,” said Noble.

2. Failure to get the balance right between usability and security

“In the vast majority of incidents we see, victim organisations have got this balance wrong, leaning too far in the direction of convenience and usability leading to things like logging being turned off to optimise performance,” said Noble.

“The decision-making around where to strike that balance is typically confused because of the complexity of the enterprises being defended, and because of a lack of understanding about what they are trying to prevent and which data really matters,” he said.

3. Legacy systems and equipment

The existence of legacy systems and equipment in the enterprise presents opportunities to attackers, said Noble. “Often, when we investigate incidents, we find it is in the legacy systems that the compromise has begun,” he said.

4. Outsourcing

“In early 2017, we reported on a major compromise of managed service providers, which provide a tremendous opportunity for bad actors,” said Noble, alluding to Operation Cloud Hopper that was uncovered in April.

“MSPs enable attackers to obtain security credentials in one country, traverse across their network, and then compromise a company or series of companies in another country, and exfiltrate the data through a third country,” he said.

In response, Noble said the NCSC had published a list of questions organisations should ask their MSPs in terms of security.

“Similarly, organisations need to understand the security implications of their supply chains, who they are connecting up to, and what risks are involved,” he said.

5. Mergers and acquisitions

In mergers and acquisition, cyber security is often overlooked in the due diligence process, said Noble. “As a result, the cyber risk is not understood and not addressed effectively,” he said.

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UK needs urgent response to online fraud, says NAO

Online fraud is the most common crime in England and Wales and needs an urgent response according to the Parliament’s public spending watchdog.

Online fraud is the most common crime in England and Wales and needs an urgent response according to the Parliament’s public spending watchdog.

While tackling online fraud is complex, the Home Office’s response is not proportionate to the threat, according to the National Audit Office (NAO).

Although the City of London Police is the national lead force for online fraud and runs the Action Fraud national centre for reporting fraud, police and crime commissioners and chief constables are responsible for policing in their local areas.

Despite the fact the face of crime is changing, the NAO’s report said police forces take different approaches to tackling online fraud and for some it is not a priority. Only 27 out of 41 police and crime commissioners refer to online fraud in their most recent annual police and crime plans.

“For too long, as a low value but high volume crime, online fraud has been overlooked by government, law enforcement and industry,” said Amyas Morse, head of the National Audit Office.

“It is now the most commonly experienced crime in England and Wales and demands an urgent response. While the Home Office is not solely responsible for reducing and preventing online fraud, it is the only body that can oversee the system and lead change.

“The launch of the Joint Fraud Taskforce in February 2016 was a positive step, but there is still much work to be done. At this stage, it is hard to judge that the response to online fraud is proportionate, efficient or effective,” he said.

In the year ending 30 September 2016, the Office for National Statistics (ONS) estimated that there were 1.9 million estimated incidents of cyber-related fraud in England and Wales, or 16% of all estimated crime incidents.

Online fraud includes criminals accessing citizens’ and businesses’ bank accounts, using their plastic card details, or tricking them into transferring money.

“Hidden” crimes require new and different responses yet, despite the level of economic crime, statistics suggest police forces remain more focused on traditional crimes, the report said, highlighting that in 2016, one in six police officers’ main function was neighbourhood policing, while only one in 150 police officers’ main function was economic crime.

According to the NAO, the Joint Fraud Taskforce set up by the Home Office to raise awareness of online fraud, reduce card not present fraud and to return money to fraud victims is a positive step. But the report said the Home Office faces a challenge in influencing other partners such as banks and law enforcement bodies to take on responsibility for preventing and reducing fraud. The report said £130mis held in banks that cannot accurately be traced back and returned to fraud victims.

In addition, without accurate data, the report said the Home Office does not know whether its response is sufficient or adequate.

Measuring the impact of campaigns and the contribution government makes to improving online behaviours is challenging, according to the NAO.

According to the NAO, the growing scale of online fraud suggests that many people are still not aware of the risks and that there is much to do to change behaviour. In addition, the report said that different organisations running campaigns, with slightly different messages, can confuse the public and reduce the campaigns’ impact.

While educating consumers is sensible, the NAO said government and industry still have a responsibility to protect citizens and businesses. The report said the protection banks provide varies, with some investing more than others in educating customers and improving their anti-fraud technology. The ways banks work together in responding to scams also needs to improve.

Although there are examples of good practice in protecting people against online fraud, such as Sussex Police’s initiative to help bodies such as banks and charities identify potential victims, the NAO said there is no clear mechanism for identifying, developing and sharing good practice to prevent people becoming victims.

The government wants the police and judiciary to make greater use of existing laws, but the NAO found that stakeholders had mixed views on the adequacy of current legislation. The international and hidden nature of online fraud makes it difficult to pursue and prosecute criminals because of the need for international co-operation and an ability to take action across borders, the report said.

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How to prevent cyber security attacks and protect your organisation

Taking action in 10 key areas can prevent cyber security attacks and protect your organisation against the risk of breaches.

Taking action in 10 key areas can prevent cyber security attacks and protect your organisation against the risk of breaches.

A classic example of this is that attackers are relying less on malware and using administrative tools built into operating systems such as Microsoft Windows instead.

Similarly, fewer attackers are using round the clock communications with their command and control servers to avoid detection by security tools that monitor for such communications.

Attackers are also developing anti-forensics techniques, by determining what artefacts such tools are using and then either avoiding using them or ensuring that they wipe then as part of the attack.

Increasingly common ways of getting into organisations, include carrying out phishing attacks through compromised email accounts of the friend, partners, clients and colleagues of their target person and through subscribed mailing lists that tend to be trusted by recipients.

We are also seeing the use of publicly available information from a variety of sources to be able to reset account passwords to take control or to create subdomains of legitimate organisations to trick people into sharing their usernames and passwords.

Cyber defenders should also be aware that attackers are increasingly breaching branch or overseas office networks so they can use various techniques to hop over to the main network and exploiting undisclosed vulnerabilities in publicly available portals, such as password reset portals.

We are seeing attackers using a webshell on web servers to issue commands, using tools such as Mimikatz and Mimikittenz to extract passwords from computer memory, using task scheduler to execute commands, using tunnelling tools such as Tunna Webshell on a compromised webserver to hop around networks, and using signed binaries to run malicious code in dynamic link libraries (DLLs).

Steps to improve your cyber security protection

1) There needs to be a mindset shift. Organisations need to understand that if they have any data of value, attackers will come after them. Having a protection plan of highest risk assets is one thing, but organisations need to ask if they can detect unauthorised access to the assets.
2) Know where there is a security risk. We often hear that organisations are unaware of the existence of a server or that it contained sensitive data.
3) Organisations need to understand that it is not enough to secure the data on servers because there is a lot of sensitive data on endpoints. Organisations often overlook data in emails, spreadsheets, browser password and session cookies.
4) Avoid single factor authentication, not just for the main VPN access, but whatever other public portals an organisation has, such as Outlook Web Access (OWA).
5) Consider advanced threat detection systems to get more context on threats. Remember, real attacks start when attackers get inside the environment and pose like insiders.
6) Avoid burn out for cyber security administrators. When you hire top talent for security innovations, don’t give them the day to day stuff that consumes most of their time as continuity in a security team is a good thing as it ensures defenders know as much or more than attackers about their IT environment, instead of the other way around.
7) Pay attention to systems that have propagation capabilities. This includes security tools like antivirus servers, Microsoft SCCM and file integrity management servers because attackers like to use a victim’s security tools against them.
8) Whitelisting security systems are not enough. Defenders need to understand what built-in Windows applications could cause them harm. Monitor logs like you mean it, not just for compliance. Network metadata should be retained for monitoring and investigations.
9)Invest in a threat hunting programme to scan proactively for attackers’ techniques, tactics and procedures. The goal should be to stop attackers before they complete the full attack.

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Europe faces shortage of 350,000 cyber security professionals by 2022

European companies are expected to go on the world’s biggest cyber security hiring spree in the next 12 months, driving demand for cyber talent that will far outstrip supply, a report has revealed

European companies are expected to go on the world’s biggest cyber security hiring spree in the next 12 months, driving demand for cyber talent that will far outstrip supply, a report has revealed

Nearly 40% of European firms want to grow their cyber security teams by at least 15% in the next year, according to the latest report based on the 2017 Global Information Security Workforce Study.

The study, commissioned by information security certification body (ISC)2, is based on a survey of 19,000 cyber security professionals around the world, including nearly 3,700 respondents in Europe.

Although European organisations have the most ambitious hiring targets in the world, two thirds say they currently have too few cyber security professionals.

Europe faces a projected skills gap of 350,000 workers by 2022, according to the report, which calls for employers to do more to embrace newcomers and a changing workforce.

The study revealed that 92% of hiring managers admit they prioritise previous cyber security experience when choosing candidates, and that most recruitment comes from their own professional networks.

Hiring managers also admitted that they are relying on their social and professional networks (48%), followed closely by their organisation’s HR department (47%), as their primary source of recruitment.

Globally, the report shows that strong recruitment targets, a shortage of talent, and disincentives to invest in training are contributing to the skills shortage, with 70% of employers around the world looking to increase the size of their cyber security staff this year.

The demand is set against a broad range of security concerns that continue to develop at pace, the report said, with the threat of data exposure clearly identified as the top security concern among professionals around the world.

Concern over data exposure is linked to new regulations aimed at enhancing data protection around the world, including Europe’s General Data Protection Regulation (GDPR).

The deadline for compliance with the GDPR is 25 May 2018. After that date, organisations found in breach of the regulation faces fines of up to €20m or 4% of global turnover, whichever is greater.

The report describes a revolving door of scarce, highly paid workers with an unemployment rate of just 1% in Europe.

Organisations are struggling to retain their staff, with 21% of the global workforce saying they have left their jobs in the past year, and facing high salary costs, with 33% of the workforce in Europe in particular making more than £78,000 ($100,000) a year.

“The combination of virtually non-existent unemployment, a shortage of workers, the expectation of high salaries, and high staff turnover that only increases among younger generations creates both a disincentive to invest in training and development and a conundrum for prospective employers of how to hire and retain talent in such an environment,” the report says.

The report recommends that organisations adapt their approach to recruitment and draw from a broader pool of talent. This is backed by findings that show workers with non-computing-related backgrounds account for nearly one-fifth of the current workforce in Europe and that they hold positions at every level of practice, with 63% at manager level or above.

The report also highlights a mismatch between the skills recruiters are looking for and workers’ priorities for developing a successful career, suggesting skillsets may not be keeping pace with requirements.

Currently, the top two skills workers are prioritising include cloud computing and security (60%) and risk assessment and management (41%), while employers prioritise looking for communication (66%) and analytical skills (59%). Only 25% and 20% of workers are prioritising communication and analytical skills, respectively.

Other recommendations include:

Looking beyond social and professional networks as the main channel of recruitment to open doors for new, younger and more diverse talent.
Accepting the need to invest in development and training because more talent is needed to stem the high levels of movement on job markets.
Better communication of current employer requirements because workers prioritise different skills for their professional development than what employers look for in the workforce.

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